Touchless IT

Touchless IT refers to the automation of IT processes and services so that they require little to no human intervention. It’s about streamlining tasks like device provisioning, software installation, onboarding/offboarding, support, and asset management—so they happen automatically, efficiently, and often remotely.

Key Characteristics:

• Automation-first: Tasks are executed through scripts, workflows, or integrations without manual steps.
• Remote management: IT teams can handle devices, access, and issues from anywhere.
• Self-service: Users can often solve problems or request resources without contacting IT.
• Integrated systems: HRIS, MDM, identity providers (like Okta), and ticketing tools work together in sync.

Examples:

• A new hire receives a fully configured laptop at home before their first day.
• Software and permissions are automatically assigned based on their role.
• If a device is lost, IT can lock or wipe it remotely.
• During offboarding, access is revoked, and the device is scheduled for pickup automatically.

Benefits:

• Saves time for IT teams
• Reduces errors and delays
• Improves employee experience
• Scales easily across remote and global teams

Common Use Cases:

• Remote onboarding and offboarding
• Zero-touch device provisioning
• Automated license and access management
• Predictive support and incident resolution

If you’re working with platforms like Dots or Jamf, you’re likely seeing Touchless IT in action.